Bet360 Privacy Policy — Your Data is Completely Safe With Us

Welcome to bet360 — a trusted online gaming platform for millions of users in Bangladesh and around the world. When you join us, you share certain personal information, and keeping that information safe is our foremost responsibility.

This privacy policy explains what data bet360 collects, how it is stored, what it is used for, and what steps are taken to protect your information. By using our platform, you are considered to have accepted this privacy policy.

Bet360's privacy policy is built in accordance with international data protection standards. We comply with GDPR (General Data Protection Regulation) and all other applicable privacy laws.

Bet360 collects only the data that is necessary. No unnecessary information is gathered. Data is collected through three main channels: information you provide directly, data collected automatically while using the platform, and information received from third parties.

• Information provided at registration is stored directly in our secure database.
• Documents submitted for KYC verification are stored in a secure encrypted vault after the verification process is complete.
• Only data necessary for platform improvement is collected through cookies and tracking technologies.
• If you log in via social media or a third-party platform, information received through that platform may also be stored.

Bet360 uses your data solely for the purposes outlined below. It is never used for any unauthorized purpose — this is a core principle of our privacy policy.

• Account Management: For registration, login verification, account recovery, and KYC processes.
• Payment Processing: To make deposits and withdrawals simple and secure.
• Customer Support: To resolve your questions and issues quickly.
• Fraud Prevention: To detect unusual activity and protect your account.
• Platform Development: As analytical data to help improve your experience on the platform.
• Promotions & Offers: To send you personalized offers and promotions, with your consent.
• Legal Obligations: To share specific information when required by relevant legal authorities.

Bet360 never sells your personal data to third parties. However, in certain cases, limited information may be shared with trusted partners to deliver our services.

• Payment Gateway: Data necessary for processing transactions is shared with payment partners such as Mobile Banking, Nagad, Rocket, or banking partners.
• Technology Partners: Cloud and cybersecurity providers involved in platform operations work under strict confidentiality agreements.
• Game Provider: Session data may be shared with specific game studios or providers, but no personally identifiable information is included.
• Legal Authorities: We are legally required to provide data in response to valid requests from courts or regulatory bodies.

All third-party partners are required to meet data protection standards equivalent to our Privacy Policy. If any partner fails to comply, bet360 will terminate that partnership immediately.

Bet360 retains your data only for as long as necessary. Once it is no longer needed, it is securely deleted. Retention periods are determined by the following rules:

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: After account closure, data is generally retained for up to 5 years (as required by law).
• Financial Transactions: Financial records may be retained for up to 7 years in accordance with applicable laws in various countries.
• Cookie Information: Session cookies are deleted when you close your browser; persistent cookies are stored for a maximum of 2 years.
• Support Contact: Customer support conversations are retained for up to 3 years.

After a set retention period, data is deleted automatically or manually to eliminate the risk of storing unnecessary information.

The bet360 website and app use cookies. Cookies are small text files stored in your browser that help improve the platform experience.

• Essential Cookies: Used to maintain login sessions, security tokens, and language preferences. These cannot be disabled.
• Functional Cookies: To remember your preferred games, layout, and other settings.
• Analytics Cookies: To understand which sections of the platform are used most. All data is fully anonymized.
• Marketing Cookies: Personalized offers are only shown with your explicit consent.

You can disable cookies from your browser settings at any time. However, disabling certain essential cookies may limit access to some platform features.

Bet360 applies the highest industry security standards to keep your data safe. Our security measures are multi-layered and continuously updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• 24/7 Monitoring: Our 24/7 cybersecurity team monitors for any unusual activity.
• Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
• Data Backup: Secure backups of critical data are maintained across multiple locations.

Every bet360 user has full rights over their personal data. Your key rights are outlined below: